0413 975 320
UNIKOOO PREMIUM CLEANING
FAQ
The Ins And Outs of How We Do Business
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What cleaning services do you offer?We offer a comprehensive range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, routine maintenance, and specialized services such as carpet cleaning and window washing.
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How do I schedule a cleaning service?Scheduling a cleaning service is easy! You can contact us via phone, email, or through our website to discuss your cleaning needs and book an appointment that fits your schedule.
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Are your cleaning products safe for children and pets?Yes, we prioritize the use of eco-friendly and non-toxic cleaning products that are safe for children, pets, and the environment. We understand the importance of creating a healthy and safe living environment for your loved ones.
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Do I need to provide cleaning equipment and supplies?No, we come fully equipped with all the necessary cleaning supplies and equipment. However, if you have specific preferences or products you'd like us to use, please let us know, and we'll accommodate your requests.
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How long will the cleaning service take?The duration of the cleaning service depends on several factors, including the size of the space, the level of cleaning required, and any additional services requested. We'll provide you with an estimated time frame based on these factors.
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Can I request additional cleaning tasks during the service?Absolutely! If you have any specific areas or tasks you'd like us to focus on during the cleaning service, simply let us know in advance, and we'll be happy to accommodate your requests.
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Do you offer recurring cleaning services?Yes, we offer recurring cleaning services on a weekly, bi-weekly, or monthly basis to ensure your space remains clean and organized consistently. We'll work with you to create a cleaning schedule that fits your needs and preferences.
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Are your cleaners insured and background-checked?Yes, all of our cleaners undergo thorough background checks and are fully insured for your peace of mind. You can trust that our team is professional, reliable, and committed to delivering exceptional cleaning services.
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What if I'm not satisfied with the cleaning service?Your satisfaction is our top priority. If for any reason you're not completely satisfied with the cleaning service, please contact us within 24 hours, and we'll address any concerns or re-clean the areas in question at no additional cost.
Billing & Pricing
Payments Terms
Find The Best Package For Your Budget
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Payment is due upon completion of the cleaning service unless otherwise arranged in advance.
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For recurring cleaning services, payment may be set up on a scheduled basis, such as weekly, bi-weekly, or monthly, depending on your preference.
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Invoices and receipts will be provided for all payments made, detailing the services rendered and the amount due.
Cancellation Policy
Cancellation Notice-We kindly request that you provide us with at least 24 hours
Satisfaction Guarantee
If for any reason you are not completely satisfied with the results of your cleaning service, please let us know within 24 hours, and we will make it right. Whether it's a re-cleaning of specific areas or addressing any concerns you may have, we are dedicated to ensuring your satisfaction with our services.